Goods must be sent back to our offices within some days from receipt of the original order.
To return your order to us we request that you pack the item(s) in suitable packaging* mark the package as "Returned Goods", include your original paper work circling your returns reason and return it.
If returned an item from outside, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. It is NOT responsible for any return custom charges made.
If you do not have the original paperwork, please include a note with your name, order number and reason for returning. We do not offer free returns unfortunately.
Please make sure all returned items are well packaged, so as not to be damaged in the post and are sent with a tractable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
Please note we will refuse any returns that arrive damaged or are missing any swing tickets, original packaging or any component that was sent originally.
Once we receive your return, we aim to process it within some working days. Depending on your payment method, this can take some working days to be processed into your account, and we can only refund your order on to your original payment method.
If you have opted for an exchange on the size of an item and provided we have the exchange items in stock, you should receive notification of the exchange being processed within some working days.
Refund and exchange times may vary during sale and holiday periods.